Backup Helpline

0800 464 7068

Our free Helpline is available 24 hours a day, 7 days a week, which provides a centralised access point for both urgent and non-urgent wellbeing support.

You will be presented with the following options when phoning 0800 464 7068:

  1. Backup – non-urgent free helpline, available Monday to Friday: 09:00 – 17:00 (except for bank holidays)
  2. Music Support Helpline – non-urgent free helpline, available Monday to Friday: 09:00 – 17:00 (except for bank holidays)
  3. Samaritans – urgent free helpline, available 24 hours a day, 7 days

Upon selecting one of the above options you will be transferred directly to the support you require.

Our Backup helpline will connect you to our team who all have personal experience of the technical entertainment industries and provide a confidential and non-judgmental listening ear. If we miss your call, you can leave a message and we aim to return messages as soon as we can, within 24 hours if the call is made after 17:00 on weekdays.

For urgent and emergency care please contact NHS 111 (available 24 hours a day, 7 days a week), visit your local A&E, or select ‘Option 3’ on our Helpline to speak to the Samaritans.

If your query is less urgent, please visit our ‘How We Help’ page for further information on ways in which we support industry technical professionals, crew/production personnel and people working in the technical supply chain across the UK entertainment industry specifically live events, music touring and theatre.

If you need further information or clarification, please ring Backup free telephone: 0300 302 0068

We are here to help and support you.